Four plus times a year, my sister stays in different British hotels, all part of an international hotel chain’s brand name group. The reservations are made by corporate people in Cleveland. Accommodations focus on comfort, convenience, technology connectivity, services, and value.
“Corporate” knows that, during each stay, at each location, my sister’s lead team of management trainers work very long hours and keep tight schedules every day. They know that all of the teams must follow pre-set guidelines, based on specific objectives for that round of visits. And, the long-term goals set for that division, and the corporation as a whole.
Also, they know that the teams must be ready to troubleshoot – solve problems – promptly, efficiently, effectively, and creativity, with cost-containment always a major factor. Their grueling, demanding itinerary takes a lot out of everyone on each team. To perform with such high/optimal physical and mental energy on the job, team members – all over millennial age – need access to things that help them make the most of their off-time, too. Some examples:
- Hotel rooms and common areas that provide reliable international Wi-FI and phone connectivity.
- Local restaurants that serve both native and universal dishes and beverages.
- Close proximity to some popular tourist and historic attractions.
- Alternative forms of reliable transportation to travel about with ease and minimal delays.
- Nearby shopping that offers necessary, also unique, products – at affordable prices.
- Networking and socializing opportunities with other travelers and visitors, as well as locals.
- Off-hour study/reading/work areas that offer privacy and comfort, also opportunities to socialize, simultaneously, on an “as needed/as wanted” basis.
- Basic “western” traveler necessities such as toilet paper, top sheets and two pillows on beds, extra bath linens, toiletries, bath/beauty/grooming/aids, and laundry/ironing services.
Of course, these Western guests have needed to shorten their “needs lists,” and adjust their expectations, too. They’ve had to accept things like the following:
- Lmited food service, and food/meal delivery by nearby eateries.
- No 24-hour universal smart/cell phone connectivity and service, without pre-purchase of (pricey) peripherals; and no on-premises skype.
- Only off-premises restaurants and food courts, game rooms, theatres, etc.
- Only off-premises snack and beverage vending machines.
- No in-room coffee makers and microwaves.
- Top sheets and second pillows on beds available only by special arrangement.
- Limited paper and toiletry products.
With each return visit, however, the corporate team has become savvy, and prepared. They’ve become very adaptable and “acclimated. ”Britain-ized” and “Europe-ized.” To the extent that they thoroughly enjoy their “authentic experience” as business hotel guests. After all, they’re in a country and region of the world deeply rooted to its traditions.
Furthermore, these corporate trainers are there to strengthen connections with their – and the corporation’s – British and European associates/team members. And, they want to return home to the United States, able to tell everyone, including themselves: “Job well done!” “Mission accomplished!”