Painting and Decorating Made Easier!

In 2015, I read this quote by an icon in the Hospitality industry:

 

“When a good person leaves, look to the leader for the reason.”

 

Many things can be done to hold onto a good worker. Things that are above board, fair and constructive; also cost-effective in the long haul.

 

 

TWENTY-ONE WAYS TO HOLD ONTO A GOOD WORKER

 

 

  1. Honor the work anniversary of each staff member.

 

  1. Level with him or her about why you can’t afford to issue a pay raise.

 

  1. Regularly, offer staff members discount and gift cards for items sold at the hotel. Make the amounts large enough.

 

  1. Show that you’re serious about his or her written suggestions and “observations.” Authorize the staff member to look into one or more of them.

 

  1. Encourage small “teams” of staffers to follow through on at least one idea, that is doable at the time.

 

  1. Monthly, host an informal coffee break with staffers. Select and rotate the day of the week.

 

  1. Find out about your workers. Who are they? What do they like about working at the hotel? What special challenges are they dealing with?

 

  1. About your staff members: Who aspires to advance with the hotel, or in the industry? Doing what? Who is taking classes, or wants to do so? Who is interested in on-the-job training?

 

  1. Who is interested in “doing something else” at the hotel? What? When? Are they willing to work into another position?

 

  1. Encourage participation in staff activities and events. See that scheduling is convenient, costs are very low or free, and time commitment will not interfere with their personal responsibilities.

 

  1. See that a variety of staff activities and events are offered. And, put in an appearance at as many of them as possible.

 

  1. Promote team member mentoring and support. Encourage staff members to cover each other’s backs.

 

  1. Maintain an “open door” policy. Encourage all supervisors and managers to do the same.

 

  1. Do little things to let staff members know you are there for them. That does not mean you have to agree with them on an issue, or they with you.

 

  1. See that your workers get what they need to do their regular jobs.

 

  1. Never put any staff member in the middle of a conflict between you and his/her supervisor, or another staff member.

 

  1. Never accuse any staff member of any wrongdoing unless you’re sure – and your proof is 100 percent reliable.

 

  1. Never remove a benefit or offer unless it is the only option. Then, be up front about it and make the change as promptly and smoothly as possible.

 

  1. Forget the favors. Just be fair and honest!

 

 

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Managers that cover the backs of all staff members will find their own backs covered, too.

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Thank you for visiting “Painting with Bob.”

 

Copyright 2016. Robert D. Hajtovik. All rights reserved.

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