In March, a hotel GM in Cocoa Beach invited me to stay there for several days. It was the idea of the property management company that had contacted me, way back in 2013, about a position.
“Pack a clean set of whites,” had been added at the end of the email. Curious. I did as requested, and headed for the ocean.
For the next three days, the hotel’s painter and management company regional director of operations led me around the property. They pointed out surfaces that needed work. They walked me through areas they wanted to improve. They showed me themes and color schemes that the owners wanted to change. And, they made lots of notes on their iPads.
The fourth day, we revisited some of those areas. Then, we sat at a small shaded table, and went over the men’s notes. By that time, typed into a hard copy for each of us.
Usually, that’s when “the best laid plan hits the fan” (my paraphrase). What the budget can bear differs a lot from the combined needs and wish lists. And, available time and manpower.
Not in this case. Everyone at the decision table has been motivated – and ready to move.
For example: Here’s what has happened within the last month and a half.
- A local general contractor was hired to repair and upgrade guest rooms and suites, two restaurants, game room, health club, children’s playground, and part of the conference center.
- A specialty contractor has signed on to remodel the main kitchen, and public restrooms.
- The GM has been authorized to add three people to the engineering staff for two full years.
All three will start work August 01, 2017. Each will handle specific aspects of the property upgrade.
- Grounds-landscaping specialist – Redesign and re-landscape the front entrance, nature sanctuary, rest, and walkway areas.
- HVAC and OSHA specialist – Handle vent system cleaning, filter installation, room thermostat replacements, bathroom fan/ventilation system cleaning and repairs.
- Painter – Prepping and repainting all areas designated on the improvement list.
Each of the three new engineering employees worked previously at, or on, the hotel property.
Each is a certified specialist in his or her trade.
Each is proficient in English and Spanish. One also speaks and writes Portuguese and Mandarin Chinese.
Each is related to a current hotel staff member.
Few engineering departments are able to gain three additional workers at once. Fewer have the luxury to employ three specialists at once.
It is done more readily in other parts of the U. S. It can be done when both the hotel management and owners are operating on the same wave length. At the same time.
An exciting thing to see in action – to be a part of – when it happens.
“Together… making a place for the human spirit to find ease, if only for one night’s stay…”
From: Somewhere Safe with Somebody Good, by Jan Karon. Copyright 2015.
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As always! Many thanks for visiting “Painting with Bob.”
Copyright 2017. Robert D. Hajtovik. All rights reserved.