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Posts tagged ‘customer service’

Painter’s View: How to find something to like about every teammate, and project

Ground rule: Expect, demand and require nothing more from someone else than you would ask of yourself.

 

 

TEAMMATES

 

1. Put yourself in his or her shoes. What do you know the person values highly about himself or herself?

 

2. What does he or she know more about that you need to learn? Example: how to use Windows 10.

 

3. When your back needs to be covered in a specific way, who would know what to do? Example: Yesterday, you needed to leave work early because of a family emergency. Maintenance tech Joe finished repainting the guest room walls, then cleaned up the area and tools.

 

4. When double trouble hits the department on an already busy day, w ho tends to lend a hand in a hurry, though he or she is busy, too? Example: A main water pipe bursts. HVAC pro Rick drops everything to help take care of the problem.

 

5.Those passes in the corridor, on a sidewalk, or in the front offices are for a purpose. Take a minute. What resource can you tap from that person? Example: Kyle orders supplies form Lowes. He may know the current price of drywall sheets.

 

6. Discover what part of his or her job is liked the most. Then ask why.

 

7. What else is he or she very good at, that has nothing to do with the job description? Example: Front desk clerk Mario plans fundraising dinners for his 850 member church. Could he help out when the hotel’s event planner is swamped?

 

8. Who comes to work excited, and knows he or she is making even a little difference in the world?

 

9. Who makes mistakes freely and fearlessly, and does not apologize for them, but concentrates on getting things done anyway?

 

10. What is one of his or her favorite off-the-job interests? Do you enjoy the same thing? Or, are you at least curious about it?

 

 

PROJECT

 

1. What new product will you get to use? What special skill will you be applying that you’ve always wanted to use on the property? Example: To save money, your engineer and you will patch, then recoat the roofs, using a newer system you’ve wanted to learn.

 

2. What high-traffic area needs complete resurfacing pronto? And your bosses are counting on you to handle it right. Example: Suddenly, the paint starts to chip and curl off of the pool area’s gazebo floor. The hotel’s at full occupancy. Put your concrete coating experience to the test. Get that guest amenity up and running with minimal down time.

 

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Sometimes to see a change for the better, you have to take things

into your own hands.   Clint Eastwood

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Thank you, teammates of the world, that do your jobs right, and cover each other’s backs.

 

And, thanks for visiting “Painting with Bob.”

 

Copyright 2016. Robert D. Hajtovik. All rights reserved.

What’s Your Teammate Customer Service Success Score?

The quality of any facility’s external customer service – including at hotels, resorts and convention centers – often parallels that of its internal customer service. How teammates care about and serve each other!

Being part of a team – a teammate – offers many exciting opportunities, and reaps many benefits. With me, it has always filled my work day with immeasurable meaning. It has added value much greater than awards, lists of accomplishments, or a big paycheck.

Being a teammate has added a higher purpose to working and to serving others.  It has instilled a sense of responsibility for the ability of my teammates to enjoy their work experience, too.

What quality teammate customer service tips here can help you and your team thrive? By the way, I gleaned some of these quality tips from quality comments made on other blogs. (Many thanks to everyone.)

  1. Be a teammate that is confident, trustworthy, and trusting.
  2. Commit to the team, and commit as a team member.
  3. Put others first: the team and everyone on the team.
  4. Volunteer your support, one person-to-another. Follow your instinct. You’ll know when a teammate needs a little boost, reassurance, a good word.
  5. Help out without being asked. Lend a hand, some braun, brainpower, etc.
  6. Encourage! Share! Motivate! Mentor! Teach! Coach!
  7. Make “How can I help?” a regular and open-ended offer to teammates.
  8. Cover each other’s backs. Let them know you’re there for them.
  9. Be someone that others can count on, especially to meet team goals.
  10. Help the team look good in the eyes of the leadership.
  11. Help each other to fit in and to join in. (The sales-type and shy-type have much to share.)
  12. Look for good in every teammate. Promote their strengths. Accept their imperfections.
  13. Give teammates the feeling they can be “themselves,” and don’t need to wear a “mask” to be accepted by them.
  14. Help teammates accept you for who you are, and function interdependently.
  15. Be genuine, authentic, natural.
  16. Admit when you need help, don’t know something, can’t do it on your own. (“We’re here for each other!”)
  17. Understand more; judge less.
  18. Do things to make their jobs easier. Be optimistic. Help others be the same.
  19. Compliment teammates to their faces.
  20. See a situation or problem from a teammate’s perspective. (That includes a leader.)
  21. Respect others’ positions, needs, limits, dedication, commitments, hard work, etc.
  22. Take ownership for at least your share of a team problem – departmental, organizational.
  23. Do your part to clear up any team problems.
  24. Open and invite dialogue in times of conflict, disagreement, misunderstanding, mistakes.
  25. Consider others when making a decision and performing tasks.

INCLUDE TEAMMATES in work-related ideas, plans, changes, projects, etc. – even if they would not be involved directly in them. (A great tip for leaders, too.)

  1. Include others in the process.
  2. Learn from, and alongside, your teammates. Benefit from what they know more about than you do. A strong team draws on each member’s uniqueness.
  3. Share what you know; help them succeed.
  4. Ask for others’ opinions, input, suggestions, feedback.
  5. Listen to what your teammates have to say. Make it easy for them to tell what’s on their minds. Look at them when they are speaking, and vice versa.
  6. Do what you say you will do, especially for other teammates. (This includes leaders.)

Long list? Yes! So, choose what relates to you, and your team. And, run with it. That’s what teammate-ing, teamwork, team membership is all about. In any organization, whether the membership totals two, twenty-two, or two hundred and two.

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Stay supportive. When you don’t know exactly how? ASK! Thanks for visiting “Painting with Bob.”

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