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What’s Your Teammate Customer Service Success Score?

The quality of any facility’s external customer service – including at hotels, resorts and convention centers – often parallels that of its internal customer service. How teammates care about and serve each other!

Being part of a team – a teammate – offers many exciting opportunities, and reaps many benefits. With me, it has always filled my work day with immeasurable meaning. It has added value much greater than awards, lists of accomplishments, or a big paycheck.

Being a teammate has added a higher purpose to working and to serving others.  It has instilled a sense of responsibility for the ability of my teammates to enjoy their work experience, too.

What quality teammate customer service tips here can help you and your team thrive? By the way, I gleaned some of these quality tips from quality comments made on other blogs. (Many thanks to everyone.)

  1. Be a teammate that is confident, trustworthy, and trusting.
  2. Commit to the team, and commit as a team member.
  3. Put others first: the team and everyone on the team.
  4. Volunteer your support, one person-to-another. Follow your instinct. You’ll know when a teammate needs a little boost, reassurance, a good word.
  5. Help out without being asked. Lend a hand, some braun, brainpower, etc.
  6. Encourage! Share! Motivate! Mentor! Teach! Coach!
  7. Make “How can I help?” a regular and open-ended offer to teammates.
  8. Cover each other’s backs. Let them know you’re there for them.
  9. Be someone that others can count on, especially to meet team goals.
  10. Help the team look good in the eyes of the leadership.
  11. Help each other to fit in and to join in. (The sales-type and shy-type have much to share.)
  12. Look for good in every teammate. Promote their strengths. Accept their imperfections.
  13. Give teammates the feeling they can be “themselves,” and don’t need to wear a “mask” to be accepted by them.
  14. Help teammates accept you for who you are, and function interdependently.
  15. Be genuine, authentic, natural.
  16. Admit when you need help, don’t know something, can’t do it on your own. (“We’re here for each other!”)
  17. Understand more; judge less.
  18. Do things to make their jobs easier. Be optimistic. Help others be the same.
  19. Compliment teammates to their faces.
  20. See a situation or problem from a teammate’s perspective. (That includes a leader.)
  21. Respect others’ positions, needs, limits, dedication, commitments, hard work, etc.
  22. Take ownership for at least your share of a team problem – departmental, organizational.
  23. Do your part to clear up any team problems.
  24. Open and invite dialogue in times of conflict, disagreement, misunderstanding, mistakes.
  25. Consider others when making a decision and performing tasks.

INCLUDE TEAMMATES in work-related ideas, plans, changes, projects, etc. – even if they would not be involved directly in them. (A great tip for leaders, too.)

  1. Include others in the process.
  2. Learn from, and alongside, your teammates. Benefit from what they know more about than you do. A strong team draws on each member’s uniqueness.
  3. Share what you know; help them succeed.
  4. Ask for others’ opinions, input, suggestions, feedback.
  5. Listen to what your teammates have to say. Make it easy for them to tell what’s on their minds. Look at them when they are speaking, and vice versa.
  6. Do what you say you will do, especially for other teammates. (This includes leaders.)

Long list? Yes! So, choose what relates to you, and your team. And, run with it. That’s what teammate-ing, teamwork, team membership is all about. In any organization, whether the membership totals two, twenty-two, or two hundred and two.

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Stay supportive. When you don’t know exactly how? ASK! Thanks for visiting “Painting with Bob.”

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